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Privacy Policy

1. Principles and objectives

www.manaesse.com ("website", "we") recognizes the importance of personal data and other information about users of the service. ("Customer" or "You") so that you can trust that the Website There is transparency and accountability in the collection. Use or disclose your information in accordance with the Personal Data Protection Act (PDPA) 2019 and other relevant laws. This Privacy Policy ("Policy") has been developed to provide you with details about our collection. Use or disclose (collectively, "Process").

2. Obtainment of Personal Information

www.manaesse.com collects Users' Personal Data for the purpose of processing User transactions, managing and ease the process of using the Site as described in this Privacy Policy, and for other purposes insofar permissible under the applicable laws and regulations.

Personal Information means information about an individual from which an individual can be identified either directly or indirectly. We collect personal information where necessary and use it only.

  • Types of Personal Data — Details and Examples
  • Personal Details — - Name and surname - Job title and the company you represent
  • Contact Information — - Email address - Phone number - LINE ID, where you choose to give one - Delivery and billing addresses
  • Financial Information — - Taxpayer identification number and billing address, used to issue tax invoices - Purchase order and payment references. We do not collect or store credit or debit card numbers, and this website takes no card payments.
  • Technical Data — - IP address - Type and version of your web browser and device - Pages opened on this website, and the time and duration of the visit - A session identifier while you are signed in to your account


3. Source of personal information

We may collect your personal information through the following channels:

3.1 Collect personal information directly from you

- When you request a quotation or place an order with us
- When you contact us through a form on this website, by email, by telephone or on LINE
- When you ask us for documents such as a quotation, tax invoice or delivery paperwork
- When you sign in to your account area using a link we email to you
- When you choose to receive news or updates from us

3.2 Collect personal information automatically
- When you visit or use a website that uses cookies or similar technologies to collect technical information about your usage details.
- Information obtained from the use of the service and information related to the use of the service, such as information about the device accessing the service (IP address, browser and device type)

3.3 Collect your personal information from third parties which is lawfully collected from such sources or has already obtained the consent of the personal data subject to disclose information to us, for example by sending your personal information to us for the benefit of the presentation or provide services to you and related business operations.

4. Principles for collecting personal information

  • Legal Base to Collect Information — Details
  • For the performance of the contract — Performance of the contract of sale between the personal data controller ("us") and the personal data subject ("you") in the payment of goods. This includes collecting your shipping address to us in order to deliver the goods
  • Consent of personal data subject — For the collection, use or disclosure of personal information, we require your consent by informing the purpose of the collection, use or disclosure of personal information in advance or when requesting consent, for example collection of sensitive personal data, but does not qualify for legal exemptions, product and service promotion, service facilitation, and others


5. Purpose of collecting information

  • Objective — Details
  • To facilitate the use of the website and the provision of services; — Ease of ordering Shipping Returns and Product Changes
  • To answer questions and provide assistance to customers; — Providing assistance to customers in connection with the provision of services updating customer information and submitting requests to exercise rights or complaints
  • To develop and improve quality and service; — Analysis and development of better products or services and suitable for the needs of customers
  • To provide information about products and services or marketing publicity; — Submission of information about goods and services to provide special privileges, promotions, discounts and special offers about the products and services of the store to customers via email, SMS and post (when we have your express consent).
  • For data analysis — Using customer data to analyze the market and market research to develop better products and services
  • To prevent, detect and detect criminals — Any audits and actions to prevent the commission of an offense under the relevant laws including security breaches that affect personal data subjects


We may share aggregated or anonymised information, which does not identify you personally, with the public or our partners — for marketing purposes, website performance analysis and operational promotion, or to show trends in the general use of our products and services.

6. Personal information disclosure to outsiders

We may disclose personal data as necessary to entities or third parties with the consent of the personal data subject, unless done within the framework of the law:

1. Delivery and transport companies, so that orders can be shipped to you
2. Service providers that operate this website and our systems on our behalf, such as hosting, database and email delivery providers
3. Website analytics providers, and only where you have accepted analytics cookies
4. Government officials and government agencies with statutory oversight, or requesting disclosure by virtue of law, related to legal process, or where permitted by applicable law

7. Retention period for personal data

We will retain your personal data only to the extent required by law or as necessary for the purposes for which it was collected. When the personal data that we collect is no longer required for the stated purpose, we will destroy or delete it permanently.

8. Security of personal information

We recognise the importance of keeping your personal data secure, and take reasonable measures to prevent its unlawful loss, access, destruction, use, alteration or disclosure. This website is served over HTTPS, encrypted with TLS (Transport Layer Security, the successor to SSL) using a certificate issued by a recognised certificate authority, so that information such as your contact details and the sign-in links we email you is protected in transit.

9. Rights of personal data subject

1. Right to withdraw consent
You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
2. Right of access to personal data
You have the right to request access to your personal data that is under our responsibility and ask us to make a copy of that information for you.
3. Right to rectification of personal data
You have the right to ask us to keep your personal data up to date and complete. Email us at sales@manaesse.com and we will correct it.
4. Right to erasure personal data
You have the right to request deletion, destruction, or making your personal information non-personally identifiable, or when that information is no longer needed.
5. Right to restriction of processing
You have the right to temporarily suspend the personal data use when we are in the process of reviewing the request for the right to correct personal data, or the right to object to the collection, use, or disclosure of your personal information.
6. Right to data portability
You have the right to obtain your personal information, in the event that we make the data in a form readable or generally usable with a device or device that works automatically, including the right to request the transmission or transfer of such data to another data controller.
7. Right to object to the processing of personal data
You have the right to object to the collection, use or disclosure of your personal information. If you choose to object to the collection, to delete or destroy the rights previously given, it may affect the services that you will receive and we may not be able to provide some services to you.

You can use your rights as the above personal data subject by contacting us at sales@manaesse.com or +66 99 241 5692. We will consider and notify the results within 30 days from the date we receive your request.

10. Connecting to external websites or services

Our website may contain links to external websites which may collect information about your use of the service and personal information. We are not responsible for your security or privacy collected by external websites. You must review the privacy policies of those external websites, and comply with the privacy policies displayed on the external websites instead.

11. If you object to consent or do not use personal information

We are legally obliged to collect personal information or for entering into a contract between you and us. If you object to consent to our personal data use, you can still use our service. This may make you less convenient when using our service since we do not have consent to use your personal information to the fullest purpose.

12. Amendments to the Privacy Policy

This Privacy Policy may be revised or changed as appropriate to comply with the Personal Data Protection Act or other applicable laws. We, therefore, recommend periodically reviewing changes to this Privacy Policy.

13. Contact Details

If you have questions, suggestions, or would like more details about our Privacy Policy, please contact

Personal Data Controller: Mana Esse Co., Ltd. (บริษัท มาน่า เอสเซ่ จำกัด)
79/55 Moo 10, Ton Pao, San Kamphaeng, Chiang Mai, Thailand
Email: sales@manaesse.com
Phone: +66 99 241 5692
Or contact us via the form at www.manaesse.com/contact

14. Delete a user account

In case the user wants to delete the user account, you can notify us to request deletion of your account at any time, by sending an email to sales@manaesse.com. After deleting the user account, your personal data on our server will be wiped out and cannot be recovered.